FAQ

Answers to Frequently Asked Questions

You Have Questions. We Have Answers.

Browse the questions we are asked most often. If you have further inquiries regarding our plans or services, please get in touch. We’re always happy to talk to you!

What is a home service contract?

A home service contract is an agreement that covers the cost of repairs and replacement for your home systems and appliances when they break down over time.

How do I file a claim?

Once your coverage begins, you can request service at any time by calling the Claims Support Line at (888) 266-6160 and a Claims Specialist will guide you every step of the way.

Is the home service contract transferable?

Yes. Whenever you are ready to sell your home, you can transfer the coverage to the new owner at any time.

How are claims paid?

Our coverage plan pays for your claim directly to the repair facility. This way, you do not have to pay for the repair upfront or wait for a reimbursement.

How does a home service contract differ from homeowners insurance?

A home service contract covers you for mechanical and electrical repairs. These issues are usually more common, while homeowners insurance covers damages that occur less frequently as a result of events such as a natural disaster, theft or fire.

Will I have to pay a fee for a service call?

Our service call fee is $75, which is among the lowest in the industry.

When is the best time to activate my coverage?

Activating your coverage before you experience any issues with your home is best because pre-existing conditions are not covered.

Do I need a home inspection before buying a home service contract?

No. We do not require a home inspection or any maintenance records to purchase coverage, regardless of the age of your home’s systems and appliances.

Are the repair technicians licensed?

Yes! Claims are serviced by a licensed and insured technician through our vast network of providers.

How much does a home service contract cost?

Disclosure: The information about our Home Service Contracts contain a general summary of the benefits available, but not all properties qualify for coverage. For complete information including details of benefits, coverage, specific exclusions, conditions, and limitations please refer to the complete terms and conditions of the Home Service Contract. A Home Service Contract is optional, cancellable and in no way required to obtain credit. A Home Service Contract is often referred to as a “Home Warranty”, but it is not a warranty. It does, however, provide repair coverage for your home. Not all consumers have previous coverage. We are not affiliated with your current mortgage holder.